Terms and Conditions

1. Purpose of SMS Communications

We may send text (SMS) messages to individuals—including, but not limited to, shelter clients/residents, volunteers, donors, and staff—who have given explicit consent to receive updates, reminders, and important information. These communications may include announcements about our services, appointment or shift reminders, emergency notifications, fundraising campaigns, or other relevant information concerning our organization.

2. Collection and Use of Personal Information

• We collect mobile phone numbers when you voluntarily provide them (e.g., during intake, volunteer registration, donation, or any other form where you agree to receive SMS updates).

• By providing your mobile phone number, you acknowledge and agree that we may send you text messages for the purposes described above.

• Your phone number, along with any other personal information, will be stored securely in accordance with our Privacy Policy. We will not sell, rent, or share your phone number with third parties for their own promotional purposes.

3. Frequency and Types of Messages

• The frequency of messages you receive will depend on the nature of your relationship with us (e.g., volunteer shift reminders, donor updates, client/resident notifications, or staff communications).

• Examples of SMS messages you may receive include:

Service reminders or scheduling updates
Event or volunteer shift reminders and notifications
Fundraising and donation campaign information
Emergency alerts and critical updates
General organization announcements

4. Message and Data Rates

• Message and data rates may apply to each SMS message sent or received, in accordance with your wireless plan. If you have any questions about your text or data plan, please contact your mobile service provider.

• By providing your mobile phone number, you consent to receive SMS communications from us for the purposes outlined above.

• You may opt out of receiving text messages at any time by texting “STOP” in response to any message you receive from us, or by contacting us at [contact information].

• Once you opt out, we will send a final confirmation message and will no longer send you SMS messages unless you opt back in by explicitly requesting to receive messages again.

6. Security and Confidentiality

• We use reasonable organizational and technical measures to protect the confidentiality, integrity, and security of your personal information, including your phone number.

• Despite our efforts, no data security measures can guarantee complete protection. You acknowledge that there are inherent risks associated with SMS communications, including the possibility of unauthorized access to your messages.

• We reserve the right to modify or update this SMS Consent Policy at any time. Any changes will be posted on our Privacy Policy page with a revised “Last Updated” date.

• Your continued interaction with our organization and receipt of SMS messages after any modifications to this policy constitutes your acceptance of the revised SMS Consent Policy.

8. Contact Us

If you have any questions about this SMS Consent Policy or would like to update your preferences or contact information, please contact us at:

Phone: (404)588-4000
Email: Click here to contact us
Mailing Address: 2353 Bolton Road NW, Atlanta Mission 30318

Last Updated: 02/28/2025